INTRODUCTION We are committed to being open and transparent to the public by publishing on our firm’s website price and service information about the following services that we offer, in line with the SRA requirements which came into effect in December 2018 (delete services that are not offered by your firm):[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]

Services for individuals

Residential conveyancing (including freehold/ leasehold sale and purchase, mortgage and re-mortgage) Probate (uncontested cases with all assets in the UK) Immigration (excluding asylum applications) Motoring offences (summary offences only – Magistrates Court / single hearing) Employment tribunals (for claims of unfair/wrongful dismissal)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]

Services for business

Employment tribunals (defending claims of unfair/wrongful dismissal) Debt recovery (up to the value of £100,000) Licensing applications for business premises (new applications or varying existing licences)[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_column_text]In doing so, we will also be complying with general obligations contained with the SRA Code of Conduct, which ensure:

• the firm’s publicity is not misleading or inaccurate (O 8.1)
• charges are clearly expressed and state whether VAT or disbursements are included (O 8.2)
• the firm avoids estimating charges at unrealistically low levels (IB 8.7)
• the firm does not describe normal overheads as disbursements (IB 8.8)
• the firm does not advertise estimates/fixed feeds without making clear additional charges might apply (if that is the case) (IB 8.9)

This procedure sets out how we comply with the SRA price and service transparency requirements. [/vc_column_text][vc_column_text]

PRICE INFORMATION

[Insert detail of the price information that your firm publishes and where it can be found, for example:] We publish the following costs information on our website:

• the total cost of the service or, where not practicable, the average cost or range of costs;
• the basis for our charges, including any hourly rates or fixed fees;
• a description of, and the cost of, any likely disbursements, and where the actual cost of a disbursement is not known, the average cost or range of costs;
• whether any fees or disbursements attract VAT and if so the amount of VAT they attract;
• details of any referral arrangements with a third party; whether a referral fee is payable and, if so, the actual or average fee payable.
• if we use conditional fee or damages-based agreements, the circumstances in which clients may have to make any payments themselves for our services (including from any damages)

SERVICE INFORMATION

[Insert detail of the service information that your firm publishes and where it can be found, for example:] We publish the following service information on our website:

• the experience and qualifications of anyone carrying out the work listed above, and of their supervisors;
• details of what services are included in the price displayed, including:
  • key stages of the matter,
  • likely timescales for each stage, and
  • details of any services that might reasonably be expected to be included in the price displayed but are not.

COMPLAINTS INFORMATION

[Insert detail of where your complaints procedure can be found on your firm’s website and confirm that this procedure includes detail about how and when a complaint can be made to the Legal Ombudsman and to the SRA for example:] The firm’s complaints procedure is available on the firm’s website and it includes how and when a complaint can be made to the Legal Ombudsman and to the SRA.

REGULATORY INFORMATION

The firm’s SRA number and digital badge is displayed on the firm’s website [insert specific location] The firm’s SRA authorisation number and the words ‘authorised and regulated by the Solicitor’s Regulation Authority’ is shown on letterhead and emails used by the firm.

REVIEW OF COMPLIANCE

This price and transparency information we publish on our website is reviewed regularly [insert frequency of review] by [insert reviewer title] and amended as appropriate. This procedure will also be reviewed in the event of a major change within the organisation, change to regulation or legislation or a breach of this policy. [/vc_column_text][vc_column_text]

NOTE: For firms with no website, you must make this information readily available to any member of the public who requests it – therefore this procedure can stay largely the same, apart from removing references to the website, and inserting references to the information available.

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